IQOS 3 - FAQs

Simply press your IQOS Pocket Charge button for one second. The LED lights will show the charge level – one light means your IQOS device has low battery and you need to charge it, four lights mean your device is more than 75% charged and ready to use.
It takes approximately 120 minutes (two hours) to fully charge your IQOS 3 Pocket Charger from an electrical outlet, using IQOS AC Power Adaptor and USB cable.
Your IQOS 3 device doesn’t need to be fully charged to work but for the best experience, we recommend you fully charge it before you use it for the first time.

Once your IQOS 3 Pocket Charger is fully charged, you can use your IQOS Holder up to 20 times.
No, the new IQOS 3 Pocket Charger isn’t compatible with previous versions.

If you insert the IQOS 2.4 PLUS Holder into the IQOS 3 Pocket Charger, the Holder won’t fit because they’re different sizes.

If you accidentally insert the IQOS 3 Holder into the IQOS 2.4 PLUS Pocket Charger, the Pocket Charger lights will start blinking, but the Holder won’t charge.

Make sure you always charge your IQOS 3 Holder with the IQOS 3 Pocket Charger.

Can I charge different IQOS versions with the same AC Power Adaptor?
You can use the IQOS AC Power Adaptor from previous devices to charge your IQOS 3 device. But the IQOS 3 USB cable has a USB-C port which is different from previous versions, so please make sure you use the right cable.
Press and hold your IQOS Pocket Charger button for 10 seconds and then release it. The battery status light will fade in, blink twice, and then turn ON to confirm the reset.
One vibration means your IQOS is starting to heat up (after you’ve pressed the Holder button to start).

Two vibrations mean it’s ready to use.

Two more vibrations mean your experience is almost over (it’ll vibrate 30 seconds before the end)

The white lights mean your IQOS device is charging, rebooting, ready to use or fully charged.

If you see a steady or blinking red light, there may be an issue with your IQOS device. Simply reset it by pressing the power button for 10’’ while keeping the holder inside the pocket charger and try using it again.

If you still see the red light , get in touch with our Customer Support via LiveChat , Facebook, Viber, email, or by calling 800 111 4767 (toll free from a landline phone) and 210 4193 888 (from your mobile).

Alternatively, find the help you need at your nearest IQOS store.
The white lights mean your IQOS device is charging, rebooting, ready to use or fully charged. If your IQOS light blinks twice, the device is either too cold (below 0°C) or too hot (above 50°C). Simply wait for your IQOS device to warm up or cool down before you use it again.

If you see a red light:

• οn the bottom of your IQOS Pocket Charger light indicator
• blinking on your Holder
please reset your IQOS device by pressing the power button for 10’’ while keeping the holder inside the pocket charger.

Still no luck? get in touch with our Customer Support via LiveChat , Facebook, Viber, email, or by calling 800 111 4767 (toll free from a landline phone) and 210 4193 888 (from your mobile). Alternatively, find the help you need at your nearest IQOS store.
Your IQOS 3 device is designed to work in a wide range of temperatures, but HEETS tobacco sticks taste best when you use the device between 0℃ and 50℃.
This tobacco product is harmful to health and addictive.
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