- Via the Playstore app on your Android phone
- Via iqos.com you can connect your device to your computer (Windows & Mac) via cable (or Bluetooth) to the webapp,
- with an android phone
- with an iOS phone via Blufy
- Via Widget on a computer (Windows & Mac)
* To change your country, please uninstall and reinstall the application.
- adjust settings to personalize your IQOS experience
- ensure device functionality in case of minor malfunctions
- • ensure device functionality in case of minor malfunctions
- view device usage
- Log in / launch the app for the first time
- View usage
- My account
- Select Country
- Shop Online
- Terms of Use
- Privacy Notice
- Registering devices
- Some online photo or video content
- Nearest IQOS Store finder
- IQOS™ 2.4 Plus - v2.3.0 and above only
- • IQOS 3™ - v1.1.2 and above for Android, all versions for IQOS desktop app
- IQOS 3™ DUO - all versions
- when your Holder is charged and ready to use*
- when the Holder starts heating
- when the device is ready to use after the pre-heating
- when the device approaches the end of the experience
- at the end of the experience
Customizable features (also available for all IQOS ILUMA devices):
- Lock/unlock device
- AutoStart/AutoStop
- Smart Gestures
- Vibrations
- Illumination mode
- Rename my device
- Locate my device
- Diagnose and resolve an issue
New advanced features (for IQOS ILUMA i devices):
- FlexBattery (not available for IQOS ILUMA i ONE): performance mode or eco mode
- FlexPuff
Important for FlexBattery modes change:
When you change from Performance to Eco mode or vice versa, it is important to take out the Holder from the Pocket Charger and re-insert it back for the change to take effect.
Please, follow the instructions on the app screen.
FlexBattery* & FlexPuff are the new customizable features for IQOS ILUMA i devices that can be activated or deactivated through the IQOS App.
FlexBattery* is an advanced feature that enables you to use your Holder battery either in Performance Mode or in Eco Mode:
- Your device is set up in Performance Mode by default.
- Eco Mode prolongs the lifespan of your holder battery by up to one year (only when fully used on Eco Mode throughout the lifespan of the holder and may vary depending on personal consumption).
- Note that Pause Mode will not be available in Eco Mode.
FlexPuff is an advanced feature that enables a more flexible experience than before.
- FlexPuff may provide 4 extra puffs.
- FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns, thus extra puffs might not apply to all adult consumers and/or experiences.
- FlexPuff does not activate when Pause is used.
Illumination modes: Strong or Low
Smart gestures: Active / Not active
*Not available for IQOS ILUMA i ONE