Get to know your IQOS ILUMA i ONE - FAQs

IQOS ILUMA i ONE is our latest innovation in heating devices that offers a range of advanced features for a clean, seamless, and more flexible experience than before.

IQOS ILUMA i ONE is an all-in-one pocket-sized solution to use on the go and it offers:

• Consistent experience with 20 consecutive uses without recharge
• You may get 4 extra puffs with the FlexPuff feature
  (FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns, thus extra puffs might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.)
• AutoStart/AutoStop feature

IQOS ILUMA i ONE is designed to be used only with SMARTCORE STICK.

Available in 4 colours: Breeze Blue, Leaf Green, Vivid Terracotta, Midnight Black.

IQOS ILUMA i ONE is not risk-free and provides nicotine, which is addictive.

   

For more details, please refer to the Important Information section at iqos.com.

The serial number of the device represents a fourteen-character code. The serial number is placed on the back of the device

       
1. Turn on the device - press and hold the Button for 4 seconds, then release; Status Lights will turn ON slowly.
       
2. Slide the cap to open.
       
3. Insert SMARTCORE STICK™ to the line on the filter until the device vibrates and lights pulse .
       
4. Preheating starts automatically (AutoStart), or by pressing the Button for 1 second (approx. 20 sec).
       
5. 2nd vibration and Status Light stays fixed - you can start using .
       
6. During use, Status Light will indicate remaining time .
       
7. To signal the last 30 seconds or last 2 puffs, the device will vibrate once with one light pulsing white.
       
8. Remove SMARTCORE STICK™.
       
9. Slide the cap back to close.
IQOS ILUMA i ONE is equipped with AutoStart/AutoStop feature. The experience will stop automatically if the SMARTCORE STICK™ is moved or removed from the device.

Before first use, fully charge your device with a compatible AC Power Adaptor (5V, 2A, Type C output) and USB-C charging cable from an electrical outlet.

A full charge takes approx. 90 min (1h 30 min).

IQOS ILUMA i ONE does not require a full charge to work, however we recommend to fully charge it before the first use.

To check the charge level, short press the Button. Status Lights will turn ON to indicate battery level:

• 4 LEDs = more than 75% charged
• 1 LED = less than 25%
• 1 LED orange triple blink = battery depleted. Need to charge.

To reset IQOS ILUMA i ONE, press the Button for 7 seconds, then release. All Status Lights will turn OFF, blink twice, and turn on.

Yellow lights blinking – The battery has ran out, the device needs to be charged.

White lights blinking twice– The device is outside the recommended temperature range for operation (0°C~40°C).

Red lights blinking – Restart the device. If the red light persists, contact us or visit your nearest IQOS store.