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This website is intended only for users of nicotine or tobacco products who are over 18.

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This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Deliveries & returns - FAQs

In addition to the legal refund within 14 days, you can return a product within 30 days of ordering. For more information and to arrange the return, you can contact the support team at IQOS Live chat, which is available on the site, or by sending a personal message on the service page on Facebook IQOS Greece and via email at contact.gr@iqos.com.
Unfortunately this option is not available.
Unfortunately this option is not available.
If you live in Attica and place your order till 12.00, you will enjoy same day delivery. For all other orders, delivery starts from next day and on, according to the Postal Code of the shipping address.
  • 1-3 working days - to land destinations
  • 1-4 working days - to island destinations
  • 1-5 working days - to inaccessible areas
If you wish to find where your order is, check your inbox for the informative emails regarding its status. Alternatively, sign in to your iqos.com account and click the “Track your order” button. Moreover, you may always contact myIQOS team, who will inform you accordingly.
We have good news! There are no shipping costs for your online orders, no matter of the delivery address or the total amount of your cart.
Yes, but under two conditions: a) You should let us know in prior who is going to receive the order on your behalf b) Your account should be age verified
No worries! You just need to contact myIQOS team and inform them about the incident. They will create a return order with zero cost and you will need to give the damaged goods back to the courier.
You cannot amend your order after its placement or cancel it on your own. You need to contact myIQOS team and they cancel it on your behalf. No amendments are allowed.
You can easily order online. You just need to create or sign in to your iqos.com account and place your order. In case you need tips or advice, myΙQOS team can instantly help you or create the order on your behalf. Check here the ways to contact them.
Shipping confirmation informs you that your order is sent to courier, not particularly that it has been dispatched to the courier driver who will deliver it to you. Τhe exact delivery time depends on the postal code of the delivery address.
Orders are processed in batches. You need to check on our T&Cs the Postal codes list and the delivery timings per code and you may proceed with ordering accordingly.
According to our T&Cs you may return:
  1. Consumables and accessories within 14 days
  2. Devices withing 30 days

For more information and for return placement you need to contact myIQOS team by calling 2104193888. The refund takes place via bank deposit and after all products have been sent back to our warehouse via courier. warehouse and all is good, they proceed with bank transfer.
These tobacco products damage your health and are addictive.