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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Deliveries & returns - FAQs

In addition to the legal refund within 14 days, you can return a product within 30 days of ordering. For more information and to arrange the return, you can contact the support team at IQOS Live chat, which is available on the site, or by sending a personal message on the service page on Facebook IQOS Greece and via email at
Unfortunately this option is not available.
Unfortunately this option is not available.
If you live in Attica and place your order till 12.00, you will enjoy same day delivery. For all other orders, delivery starts from next day and on, according to the Postal Code of the shipping address.
  • 1-3 working days - to land destinations
  • 1-4 working days - to island destinations
  • 1-5 working days - to inaccessible areas
If you wish to find where your order is, check your inbox for the informative emails regarding its status. Alternatively, sign in to your account and click the “Track your order” button. Moreover, you may always contact IQOS customer support team, who will inform you accordingly.
With purchases of €49 or more, you will receive your online order completely free of charge.​

Our goal is to ensure the best online shopping experience for you, from the moment you see the product on until it arrives at your doorstep. For this reason, there is a fee of €2.50 for orders under €49, so that we can maintain a high level of transport service.​

For purchases of value lower than €49, choose the IQOS store that serves you the best and receive your order for free with Click and Collect (valid for products that support this service).
Yes, but under two conditions: a) You should let us know in prior who is going to receive the order on your behalf b) Your account should be age verified
No worries! You just need to contact myIQOS team and inform them about the incident. They will create a return order with zero cost and you will need to give the damaged goods back to the courier.
You cannot amend your order after its placement or cancel it on your own. You need to contact IQOS customer support team and they cancel it on your behalf. No amendments are allowed.
You can easily order online. You just need to create or sign in to your account and place your order. In case you need tips or advice, IQOS customer support team can instantly help you or create the order on your behalf. Check here the ways to contact them.
Shipping confirmation informs you that your order is sent to courier, not particularly that it has been dispatched to the courier driver who will deliver it to you. Τhe exact delivery time depends on the postal code of the delivery address.
Orders are processed in batches. You need to check on our T&Cs the Postal codes list and the delivery timings per code and you may proceed with ordering accordingly.
According to our T&Cs you may return:
  1. Consumables and accessories within 14 days
  2. Devices withing 30 days

For more information and for return placement you need to contact myIQOS team by calling 2104193888. The refund takes place via bank deposit and after all products have been sent back to our warehouse via courier. warehouse and all is good, they proceed with bank transfer.
The available payment methods through are: a) with credit or debit card at the checkout page or b) with cash on delivery (cash or with POS) during order delivery (the accepted limit for cash on delivery payment method with cash is the one set by the law), c) with PayPal.
If the item that was delivered to you is incomplete or damaged, you may return the product.  
This is how it works:  Simply contact us through IQOS support and request the return. A courier will be sent to the address of your preference to receive the product for inspection, along with the withdrawal form, that you need to sign. You may find the withdrawal form here. As a next step, once the product is delivered to the warehouse, it will be inspected, and the corresponding seller will proceed with the relative money back.
The shipping cost (standard delivery) will be reimbursed to you by the seller in the event of incomplete, damaged, or defective item and only if the return concerns the whole order, not for partial order return.
Unfortunately, there is no available option for order redirection while in transit. If your order cannot be delivered to you personally directly, it will be returned to us automatically and you will receive a refund.
Alternatively, you may contact us via IQOS Live Chat or the IQOS Live Chat or the IQOS support, and we will send you the correct order free of charge, as soon as you return the wrong goods back. 
Once your order has successfully created, it will be added on the “ORDER HISTORY” section of your account. 
Also, customers will receive an order confirmation email where they may find the order number.  
You will be able to monitor the delivery status of your order via the link you will receive along with the shipment confirmation email. In parallel, through the link of the email, that will redirect you to the page “Status Of My Order”, in, you will be able to verify the delivery attempts, as well as any problems the courier may have faced while attempting to deliver.
The exact shipping process depends on the reason for the return. 
Return in case of cancellation or at the end of the trial month: 
Kindly contact us through IQOS support,
Exception: the device cannot be transported due to damage (see below).

Return in case of defect:  Kindly contact us through IQOS support, in order to return the devices that are faulty or need replacement. For example, if only one of the 2 components of your device is faulty and you wish to replace it, request replacement only for that one. Be aware that in case you proceed with full device Kit replacement, you need to return back the full Kit along with peripherals and device components, as it was originally bought.
IQOS devices must always be returned to the point of sales from which they were originally purchased. You may return the device you purchased online through by contacting us through IQOS support.
Devices purchased from must be returned within 14 days from the day of the delivery.  

PLEASE NOTE: A return to another retailer, an IQOS store or a return by post, unfortunately, is not possible.  
There are many ways to receive your online order from Just choose the one that suits your needs.
  • At your place: Free shipping for orders over €49. For orders of smaller value, a small delivery fee of 2.5€ is applied.
  • At BOX NOW Locker 24/7: Free collection from the locker of your choice, any time you want, 24 hours a day. Select the BOX NOW Locker that serves you, among 2000 points nationwide.
  • At an IQOS store: Free collection from the IQOS Store of your choice, from the very next day.
BOX NOW allows you to pick up your online orders any time you want at one of the automatic pick-up machines near your home or work.
  1. Choose BOX NOW as shipping method before completing your order
  2. Choose the BOX NOW Locker you prefer on the map among 2000 points throughout Greece
  3. Once your order arrives at the pick-up point, you will receive a special PIN on your mobile to open the box
  4. Receive your parcel at no extra charge, any time of the day you want.
If you do not see BOX NOW among the available shipping methods, you may not have verified that you are an adult. Choose delivery to your place or pickup from an IQOS store for your first order. The BOX NOW service will be available the next time you shop on
These products are not risk free and provide nicotine, which is addictive. Only for use by adults.