- 1-3 working days - to land destinations
- 1-4 working days - to island destinations
- 1-5 working days - to inaccessible areas
- Consumables and accessories within 14 days
- Devices withing 30 days
For more information and for return placement you need to contact myIQOS team by calling 2104193888. The refund takes place via bank deposit and after all products have been sent back to our warehouse via courier. warehouse and all is good, they proceed with bank transfer.
This is how it works: Simply contact us through IQOS support and request the return. A courier will be sent to the address of your preference to receive the product for inspection, along with the withdrawal form, that you need to sign. You may find the withdrawal form here. As a next step, once the product is delivered to the warehouse, it will be inspected, and the corresponding seller will proceed with the relative money back.
The shipping cost (standard delivery) will be reimbursed to you by the seller in the event of incomplete, damaged, or defective item and only if the return concerns the whole order, not for partial order return.
Alternatively, you may contact us via IQOS Live Chat or the IQOS Live Chat or the IQOS support, and we will send you the correct order free of charge, as soon as you return the wrong goods back.
Also, customers will receive an order confirmation email where they may find the order number.
Return in case of cancellation or at the end of the trial month:
Kindly contact us through IQOS support,
Exception: the device cannot be transported due to damage (see below).
Return in case of defect: Kindly contact us through IQOS support, in order to return the devices that are faulty or need replacement. For example, if only one of the 2 components of your device is faulty and you wish to replace it, request replacement only for that one. Be aware that in case you proceed with full device Kit replacement, you need to return back the full Kit along with peripherals and device components, as it was originally bought.
Devices purchased from iqos.gr must be returned within 14 days from the day of the delivery.
PLEASE NOTE: A return to another retailer, an IQOS store or a return by post, unfortunately, is not possible.
- At your place: Free shipping for orders over €49. For orders of smaller value, a small delivery fee of 2.5€ is applied.
- At BOX NOW Locker 24/7: Free collection from the locker of your choice, any time you want, 24 hours a day. Select the BOX NOW Locker that serves you, among 2000 points nationwide.
- At an IQOS store: Free collection from the IQOS Store of your choice, from the very next day.
- Choose BOX NOW as shipping method before completing your order
- Choose the BOX NOW Locker you prefer on the map among 2000 points throughout Greece
- Once your order arrives at the pick-up point, you will receive a special PIN on your mobile to open the box
- Receive your parcel at no extra charge, any time of the day you want.