Returns & Refund - FAQs

How do I return my order?

In addition to the legal refund within 14 days, you can return a product within 30 days of ordering. For more information and to arrange the return, you can contact the support team at IQOS Live chat, which is available on the site, or by sending a personal message on the service page on Facebook IQOS Greece and via email at contact.gr@iqos.com.

Can I return my online order in-store?

Unfortunately this option is not available.

I’ve lost my purchase receipt – can I still get a refund or return my item?

Unfortunately this option is not available.

We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.