Get to know your IQOS ILUMA i PRIME - FAQs

IQOS ILUMA i PRIME is the new generation of IQOS ILUMA devices that offers a range of advanced features for a clean, seamless and more flexible experience than before.

It is equipped with the new Touch Screen so that you can quickly get see the information about your experience:

• Pre-heating status (duration, completion)
• Time left for your experience
• Number of available experiences (one or two)

You can also enjoy additional new advanced features to adapt your experience to your usage:

• Have up to 3 consecutive uses (only available in Performance Mode when pause is not activated)
• Pause your experience with Pause feature
• May get 4 extra puffs with FlexPuff feature (FlexPuff is designed to work with tobacco sticks. Activation and number of puffs depend on individual usage patterns, thus extra puffs might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.)
• Adaptable Holder battery with 2 FlexBattery modes

IQOS ILUMA i PRIME is designed to be used only with SMARTCORE STICK.

IQOS ILUMA i PRIME is available in 4 colours: Breeze Blue, Aspen Green, Garnet Red, Midnight Black.

These products are not risk-free and provide nicotine, which is addictive. Only for use by adults.

For more details, please refer to Important Information section at iqos.com.

The serial number of the device represents a fourteen-character code.

The serial number of the Pocket Charger is placed on the back of the device.

The serial number of the Holder is placed on the surface of the Holder.

1. Turn ON the device - press and hold Pocket Charger Button for 4 seconds, then release; Pocket Charger Status Lights and Holder Status Lights will turn ON slowly.
2. Insert Holder into Pocket Charger, and close Wrap to charge. Holder Status Light will show Holder battery level.
3. Insert the SMARTCORE STICK™ to the line on the filter until Holder vibrates .
4. Preheating starts automatically (AutoStart), or by swiping up on Touch Screen. Touch Screen will show preheating status (app. 20 sec).
5. 2nd vibration - you can start using (image 3).
6. Countdown Light on the Touch Screen will indicate the remaining time of the experience.
7. Nearly Complete - to signal last 30 seconds or last 2 puffs, Holder will vibrate.
8. Remove used SMARTCORE STICK™ and dispose as per Safety Warnings and Instructions.
9. Insert Holder into Pocket Charger to recharge.

Before the first use, fully charge the Pocket Charger with a compatible AC Power Adaptor (5V, 2A, Type C output) and C-type charging cable from an electrical outlet.

A full charge takes approx. 135 min (2h 15 min).

You can charge the IQOS ILUMA i PRIME Pocket Charger with or without the Holder inserted.

It can take up to 10 minutes to fully charge the Holder for the first time (after opening the packaging) or after a long period of inactivity. This is normal.

IQOS ILUMA i PRIME Pocket Charger does not require a full charge to work, however we recommend to fully charge it before the first use.

To charge your Holder, insert the Holder into Pocket Charger, and close Wrap to charge. Holder Status Light will show Holder battery level.

To check the charge level of the Pocket Charger, short press the Pocket Charger Button. Status Lights will turn ON to indicate battery level:

• 4 LEDs = more than 75% charged
• 1 LED = less than 25%
• 1 LED orange triple blink = battery depleted. Need to charge.

To check the Holder Status - tilt Holder towards you or short press the Touch Screen. Holder Status Lights will show Holder battery level.

If the battery is depleted, the Touch Screen will show the sign as below (zero inside the light ring and no lights on the light ring).

To reset your IQOS ILUMA i PRIME, place the Holder in the Pocket Charger and press the Pocket Charger Button for 10 seconds. All Status Lights will turn OFF, blink twice, and turn ON to confirm a RESET.