Account & Registration - FAQs

You can visit the registration form of iqos.com and complete the steps of the form. The process is easy and quick. You will only be asked to register your personal data (name, surname, address) your email, as well as set your password and verify your mobile number.
Click the profile icon on the top right of the website, login in to your account and visit your account page, where you will be able to edit your email or mobile number, modify your address information, change your password and change your consents.
In order to change your password or email address first of all you need to login and visit your account page.

For the update of your email, you can visit the “Email Address” section and click on the “edit” icon. After changing your email address, click on the “Send Verification Email” and save the changes. In order to verify your email, check your inbox and click on the email verification button.

For the update of your password, you can visit the “Password” section and click on the “edit” icon. After confirming your current password you can set a new one. If you have never set a password in the past, you will be asked to set a new one.
If you have forgotten your password, you can click on the “forgot password” button in the login page and follow the instructions.
IQOS.com provides you two ways in order to sign in.
    Α) Email and Password The first way to login is by entering your email address and password. If you have forgotten your password you can click on the “forgot password” button or login with your mobile.

    Β) Mobile Number and One-Time-Password (OTP)
    The second way to login is by entering your mobile number and a password that we send to you via SMS. Please keep in mind that the mobile number should be registered in your account and also be verified.
When registering in the IQOS.com make sure that you don’t have already created another account. This means that the email address and mobile number you provide shouldn’t be registered in another account. If you face any difficulty please contact with myIQOS support team.
If you have forgotten your email you can try to login with your mobile number. In your account page you can review all your personal information as well as your email address. If you face any difficulty please contact with myIQOS support team.
By verifying your email you will be able to:
  • Receive updates on your order status
  • Learn the IQOS world news and offers
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Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

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This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.