Due to the strike of the PSF, there will be delays in the deliveries destined to islands.
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FAQ

IQOS 3

You can easily check the charge level by following these simple steps: 1)Press Pocket Charger Button for 1 second (short press) 2)The Battery Status lights will turn on and indicate the level of charge. You may find some additional useful tips at our Facebook support page IQOS Greece.
It takes approximately 120 minutes to fully charge the IQOS 3 Pocket Charger from an electrical outlet. Only charge IQOS 3 device using supplied AC Power Adaptor and USB cable. You may find some additional useful tips at our Facebook support page IQOS Greece.
The IQOS 3 device does not require a full charge to work. If the IQOS 3 Pocket Charger is fully charged you may use the Holder up to 20 times. You may find some additional useful tips at our Facebook support page IQOS Greece.
No, the new IQOS 3 Pocket Charger is not compatible with the previous versions. If you insert the IQOS/IQOS Plus Holder into the IQOS 3 Pocket Charger, the Holder will not charge. You may find some additional useful tips at our Facebook support page IQOS Greece.
You can use the IQOS AC Power Adaptor from the previous device versions. However, IQOS 3 USB cable hosts a USB-C port, which is different from the previous versions. You may find some additional useful tips at our Facebook support page IQOS Greece.
You can easily reset your IQOS 3 device by pressing and holding the Pocket Charger Button for 10 seconds and then releasing. Battery Status light will fade in, blink twice, and then progressively fade in to confirm a reset. You may find some additional useful tips at our Facebook support page IQOS Greece.
IQOS 3 Holder vibrations are activated in the following situations: - At the start of the heating (once you press the IQOS 3™ Holder Button to start heating) - one vibration - When the device is ready to be used – two vibrations - When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations. You may find some additional useful tips at our Facebook support page IQOS Greece.
Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc. Any red light (steady or blinking) indicates that there is a device error. Please, perform a reset of your device and try using it again.Still no luck? Please contact us on Live chat (which is available on our website), send us a private message at IQOS Greece (Facebook support page) or email us at contact.gr@iqos.com.
You may find the respective manual here.
Any white light indicates that the device performs various operations, like charging, re-initialization, ready to use, fully charged etc.A red blinking light can occur on: • Only Bottom Charger Light indicator: the device is outside operating temperature (0 - 50°C). -> Wait until device is within temperature limits. • Holder status light: Holder malfunction -> Please, perform a reset of the device• Still no luck? Please contact us on Live chat (which is available on our website), send us a private message at IQOS Greece (Facebook support page) or email us at contact.gr@iqos.com.
You can easily clean your IQOS™ Holder and Cap in few steps: IQOS Holder: • Prepare 1. switch off your IQOS Holder 2. wait for at least 30 seconds to cool down the blade 3. remove the cap 4. slide open your IQOS Cleaning Tool and check if it is not deformed and free of particles • Insert 1. with a straight and gentle gesture, insert the IQOS Cleaning Tool till it touches the bottom of the heating chamber 2. do not twist yet • Clean 1. without any further pushing pressure, gently twist IQOS™ Cleaning Tool 2-3 times 2. stop twisting, and extract the Tool straight from the Holder 3. gently tap the Holder and the Cleaning Tool to remove the tobacco residuals • Finalize – use the IQOS™ Cleaning Sticks as a finishing touch. 1. insert the IQOS™ Cleaning Stick straight along the chamber 2. do not push or hit against the blade 3. do not attempt to clean the blade 4. in case IQOS™ Cleaning Stick is blocked, do not force. Simply use again the IQOS Cleanig Tool and repeat the above steps.IQOS Cap: 1. Clean the inside of the IQOS™ Cap from the top with the IQOS™ Cleaning Sticks 2. Clean the bottom of the Cap with the IQOS™ Cleaning Tool: a. Insert the IQOS™ Cleaning Tool till it touches the bottom of the Cap b. Without extra push, gently twist the IQOS™ Cleaning Tool 2 - 3 times c. Stop twisting, and gently tap both the cap and the IQOS™ Cleaning Tool to remove tobacco residuals.. For more tips visit our Facebook support page IQOS Greece.
Gently tap the IQOS™ Cleaning Tool on a surface and use a cloth to get rid of the residues Do not clean it with water to avoid any humid contact with the electronics of the IQOS™ Holder. For more tips visit our Facebook support page IQOS Greece .
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This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nitoctine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.