IQOS Warranty - FAQs

Does my IQOSTM have a warranty?

Yes. The purchase receipt is the warranty certificate for the IQOS, and the warranty terms are included in the instruction leaflet. In order for us to assist you, we recommend that you register on the official IQOS website.

How long does my warranty last?

The warranty of the IQOS device is valid for one year from the purchase date.

How can I claim the warranty?

Please visit an IQOS store or contact our Customer Care team
• Through LiveChat on IQOS.com
• By email: contact.gr@iqos.com
• By phone: 800 111 4767 (from landline toll free) / 210 4193 888 (from mobile)

If I have any questions, who should I contact?

Our friendly Customer Care team are always happy to help:
• Through live chat on IQOS.com [insert link]
• By email: contact.gr@iqos.com
• By phone: 800 111 4767 (from landline toll free) / 210 4193 888 (from mobile)

We Care

This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.