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This website is about selling new tobacco products and contains information about them. Entrance is only permitted to persons over 18 years of age who are also users of nicotine products. We need your age to make sure that you are an adult in Greece. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

IQOS Warranty - FAQs

Yes. The purchase receipt is the warranty certificate for the IQOS, and the warranty terms are included in the instruction leaflet. In order for us to assist you, we recommend that you register on the official IQOS website.
The warranty of the IQOS device is valid for one year from the purchase date.
Please visit an IQOS store or contact our Customer Care team
• Through LiveChat on
• By email:
• By phone: 800 111 4767 (from landline toll free) / 210 4193 888 (from mobile)
Our friendly Customer Care team are always happy to help:
• Through live chat on [insert link]
• By email:
• By phone: 800 111 4767 (from landline toll free) / 210 4193 888 (from mobile)
Every IQOS device comes with a 12-month warranty from the date of purchase. This warranty covers any functional issue that may occur on your device, as long as it is registered on your profile. So, if your IQOS device develops any malfunction and still is within warranty, you can get it replaced for free. Moreover, if you are an IQOS CLUB member, you also enjoy the privilege of the additional Accidental Damage Warranty. In case you experience issues such as a broken blade, damage to your device's start button or charging port, you can replace each one of your device's components once.
You can easily find out if your device is still under warranty by logging into your account and clicking on the "MY DEVICES" tab.
If your device is under warranty, the IQOS service team will repair or replace any parts of your device that are defective, as long as they have been used in accordance with the IQOS User Guide.
The IQOS warranty does not cover the following:
1. Damage due to normal wear and tear
2. Cosmetic damage (such as scratches, dents, broken plastic etc.)
3. Damage due to misuse, power surge, improper handling, contact with liquid or fire
4. Malfunction due to using the device with non-compatible products
5. Damage or malfunction due to attempts to open, modify and repair, either by the user or a service provider not certified by IQOS
6. Damage or malfunction due to a failure of use as described in the relevant IQOS User Guide
These tobacco products damage your health and are addictive.