• Through LiveChat on IQOS.com
• By email: contact.gr@iqos.com
• By phone: 800 111 4767 (from landline toll free) / 210 4193 888 (from mobile)
• Through live chat on IQOS.com [insert link]
• By email: contact.gr@iqos.com
• By phone: 800 111 4767 (from landline toll free) / 210 4193 888 (from mobile)
The IQOS warranty does not cover the following:
1. Damage due to normal wear and tear
2. Cosmetic damage (such as scratches, dents, broken plastic etc.)
3. Damage due to misuse, power surge, improper handling, contact with liquid or fire
4. Malfunction due to using the device with non-compatible products
5. Damage or malfunction due to attempts to open, modify and repair, either by the user or a service provider not certified by IQOS
6. Damage or malfunction due to a failure of use as described in the relevant IQOS User Guide